State Farm® Insurance Agent Grant Murphy

"Edit: Grant Murphy was nice enough to reach out directly regarding the issues I mentioned below. He completely understood my point of view and promised me that he would reach out directly to the applicable State Farm department on my behalf. He did explain his role in all of this and how the letter was not coming directly from his office, but from State Farm’s underwriting department. I understood his frustration because his office had no direct control. I really wanted to rate State Farm Corporation and jumped the gun on rating his office directly. Now, as far as this office goes, I can definitely say that the customer service is very good. We did have a minor hiccup early on when my rates raised fairly significantly for moving a walking distance of 7 minutes in the same zip code. To be clear, I wasn’t perturbed by the amount as I was for the lack of communication regarding said increased because I received notification when the rate on one of my cars went up $5 a month. Seemed odd not to receive notification of an increase that was about five fold that when they had my new address well in advance. With that being said, I was contacted immediately and the customer service is impeccable there. I would definitely recommend this office! Previous review directly at State Farm Corp: I have been with State Farm for well over 25 years. I have had multiple vehicles insured over that time and have had full coverage on all including roadside assistance. I personally have not used roadside assistance and have only had one claim where a runaway cart hit my brand new car in 2008. I have been in a relationship with a wonderful woman for the past 8+ years and her vehicle was added back in 2017ish and our newer car was added in 2019. In that time, she has had some bad luck with our newer car being hit a few times. The two most recent occurred when she was in Walmart and someone was caught on camera hitting our car and taking off and the second happened when her daughter had the car and she was at her boyfriend’s place and came out to a note on the car where someone had backed into the driver’s side door. The third happened when my girlfriend was stopped in traffic in a parking lot waiting for traffic to move and someone backed into her trying to pull out of a space. On top of that, there were two roadside assistance claims where there were either flat tires or a key being locked in the car (the van locks itself sometimes). We received a letter recently from State Farm regarding “unfavorable trends” and how these can eventually raise our rates. They also talked about looking into each claim and the nature of the claims. Then they encourage us to review their drivings tips. Please explain to me how any existing driving tips can assist? If they did indeed look into the nature of each claim, they would see that the three incidents that caused damage were completely unavoidable. Also, two of the three were paid in full by the other parties insurance. We simply started the claim with State Farm because we didn’t want to wait to get our car serviced. Only the third one ended up being paid by State Farm because they could not find the person that hit our car in the parking lot. The two roadside assistance claims are questionable in terms of avoidance. I pay extra on each vehicle for the service and have only used it these two times plus maybe one or two more. I have paid well over $2,500 in roadside assistance premiums which more than covers the cost of the few times it has been needed. To me, the letter bordered on harassment and its tone was threatening. The implication that being a better driver could have avoided these claims is both asinine and ignorant of the facts involved in each incident. If they are going to send a letter out threatening to raise rates then they should at least do the very thing they say they are doing which is to actually look at the nature of each claim. It is obvious to me that the only thing they are looking into is dollar signs. Makes me wonder if State Farm truly wants us to remain customers."

"Joseph was very helpful getting me a quote and setting me up with auto insurance and made it a smooth and effortless transition!"

"It was an absolute pleasure working with Joseph Ingle to help to secure driver's insurance coverage for my son. Joseph asked all the right questions and went out of his way to produce a policy that met our needs perfectly. I would not hesitate to recommend him and his agency."

"Mackenize is great and easy to work with. Got me set with great understanding of policies and customer service."

"I am new to State Farm having recently switched due to lower priced auto coverage. I got a call from Grant today about my coverage . He went over everything making sure I understood my policy limits as well as options for additional coverage if needed. I appreciate the info and look forward to a better and more informed experience. Thank you for the warm welcome , JOSH P."

"Alyssa was amazing and very thorough as well as helpful through the whole process. I would definitely recommend working with her and this agency for your insurance needs… thanks again Alyssa"

"I have had nothing but the best experience working with their office. Joseph is quick to respond and got me out of pinch when renting a commercial van and they needed to verify my policy. They are not pushy like other offices I have dealt with trying to oversell me insurance. Highly recommend!"

"Itzel and Teresa are amazing agents!! We switched from Progressive after 9 loyal years to them being drug through the dirt and Grant Murphy State Farm blew us away! We have full coverage, low deductibles, glass coverage and home insurance for the same price as just two liability vehicles, no glass, no home, higher deductible at Progressive. BLEW MY MIND. Thank you Itzel and Teresa for your amazing service and pricing!! It changed our lives! :D You have our loyalty now and I know you're always there for us."

"Great experience with folks at Grant Murphy. Got a very competitive auto/home/umbrella quote, and the transition was smooth. Communication was good, everything was explained clearly and I could buy my insurance with ease. I got a few other quotes and state farm was the best. There is a reason they are the top insurers in Oregon."

"Alyssa was very friendly and knowledgeable. My husband and I are saving $1200 a year now by switching to State Farm. If you have 30 extra minutes you should call her and see how much she can save you. Thank Alyssa, you were awesome!!"

"Alyssa is absolutely amazing! I don’t normally do customer reviews, but she definitely deserves this one. She was so thorough and worked with me every step of the way. She was never pushy and made sure I was getting the best deal. I’m a very happy customer! She saved me hundreds of dollars with Statefarm! If you’re thinking about switching insurance companies, she is your girl! Thanks again for all your help Alyssa!"

"When our Realtor reached out to Alyssa, she responded immediately and provided quotes. She understood the timeline we are on and was very responsive and we are glad to begin coverage with State Farm and their office."

"Mackenzie was very through and polite throughout the process.Would Highly recommend them."

"Grant and his team were referred to me by friends and they’ve been fantastic. As an owner of multiple properties, they have quickly helped me convert policies as needed to cover vehicle, my own home, rental properties and an umbrella liability. Their prices are good and I feel good knowing that State Farm is a solid company. Thank you guys!"

"Grant and his team are extremely professional and knowledgeable! Definitely recommend them."

"After receiving notice of a significant increase in my homeowner’s insurance, I reached out to my State Farm agent, Grant Murphy. They’ve insured my Subarus for years and I couldn’t be happier. MacKenzie Hanley -Cannon responded quickly, and after asking a few questions, she bundled my vehicles and provided a quote much lower than the one from my previous insurer. I'm happy with her prompt, knowledgeable service and the money she saved me."

"Grant and his staff (Itzel especially...) have always been courteous and pleasant to work with, even after I left State Farm for another insurer, only to return a year and a half later. Their professionalism is one of the main reasons why I brought my business to this State Farm office."

"MacKenzie with Grant Murphy is beyond fantastic ! I called her Friday afternoon - with in a very short time frame she called me back with an auto and renters policy with better coverage then I had with my previous agent, and she saved me money !! Aside from that, which is great, she was/is very professional, polite, helpful. With customer becoming a thing of the past, I'm so glad this office and MacKenzie have the customer service down perfectly."

"Joseph was incredibly helpful in setting up my auto and renters insurance policies. He was patient, took the time to explain various options and discounts available based on my needs, and made sure I understood everything. I truly appreciate his professionalism, and I would highly recommend him to anyone seeking assistance with their auto or home insurance."

"Joseph was fantastic in bundling my home and auto insurance, offering both better coverage and a lower price than what I was paying for just auto insurance with my previous company. He took the time to explain every coverage option to ensure it met my needs. I highly recommend his services!"

"Outstanding Insurance Service I'm writing to express my sincere appreciation for the exceptional service provided by Matthew Redding at State Farm. From the moment I contacted his office, I was impressed by his professionalism, knowledge, and dedication to finding the best insurance solution for my needs. Matthew took the time to understand my specific insurance requirements and provided me with a comprehensive overview of various options. His expertise and guidance were invaluable in helping me choose the right coverage at a competitive price. I was particularly impressed by Matthew's prompt response to my inquiries and his willingness to go the extra mile to ensure my satisfaction. Matthew's friendly demeanor and personalized approach made the entire insurance-buying process a positive experience. I would highly recommend Matthew Redding and State Farm to anyone seeking reliable, affordable, and personalized insurance coverage. Steve Freimark"

"Reasonable rates, stellar customer service, and local. What more can you ask for? I truly appreciate Joseph's responsiveness, willingness to talk things through, and understanding of our situation. He asked the right questions to get a feel for the insurance requirements we truly needed. I am extremely glad that I found this State Farm insurance agency, and will be recommending to anyone I speak with who is surprised by a rate increase or insufficient customer support with their current insurance company."

"Joseph has been great. I got an amazing quote for full coverage and renters. He follows up and keeps in contact. Very much appreciate his service."

"Real customer service starts with a courteous dialogue. Joseph at State Farm insurance was attentive to my every request for more info for insurance policies for my home and car. I might say He had on his "coat of patience" for the day... a remark I heard this weekend at Southern Oregon University graduation ceremonies for my grandson. The speaker was the owner of Lithia Motors, DeBeers as he received an honorary degree."

"After receiving terrible customer service from our previous provider while trying to adjust our plan, we decided it was time to look elsewhere. It was so refreshing to talk to Joseph about working with State Farm, as he was genuine in his approach and extremely thorough, walking us through all possibilities! You can tell he is passionate about helping people and educating them of their options. We are super grateful for his help and glad we found State Farm!"